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Cornoavirus (COVID-19) Practice Update Posted on 30 Jul 2020

Coronavirus (Covid-19) Updates

 We continue to follow guidance from the Scottish Government to manage the Covid-19 pandemic.

 GP Practices have remained open throughout the Covid-19 pandemic.  Urgent medical problems are still dealt with by GPs, Nurses and other staff. 

As we move into a phased recovery, most medical services will start to come back on stream, but this does not, and cannot mean a return to normal.  Just as the supermarket, the coffee shop and the office is a very different place, so too is the GP surgery.  Much of what you may need to contact the surgery about can be dealt with without attending there, so people across the country are being asked to phone first with telephone or video calls arranged, and only those who need face to face contact are asked to attend to keep you and others safe with as few people as possible in the buildings.  Because it is likely that those attending will have health problems, its even more important to ensure safety than it is in the supermarket or office, so staff wil wear PPE, and you will be asked to wear a face covering/mask.  Contact time will be kept to a minimum for everyone’s safety, but despite this each appointment needs longer , and flow through the buildings will be controlled, and waiting rooms will seem very different.  The way they are delivered will stay changed for a very long time to come.  We all need to feel safe when we use the NHS and need our NHS staff to be safe.


Our main aim is to keep patients and our staff safe so there have been several changes to the normal service provided.

Coronavirus (Covid-19) Symptoms


  • If you have any Coronavirus (Covid-19) symptoms and cannot manage your symptoms at home, please either phone NHS24 on 111 or check the NHS Inform website

  • This has been introduced to allow GP Surgeries to continue to provide care for non Covid-19 related matters

  • If you contact the GP Surgery with Covid-19 related symptoms, you will be asked to call 111.

Patients requesting to see a GP/Nurse


  • Patients can no longer book an appointment with a GP, Advanced Nurse Practitioner, Nurse.  All requests are telephone triaged by a Clinician.   

  • You can phone and ask to speak to a GP on 01466 792116 between 08:45 – 09:00 or 14:15 – 14:30 Monday to Friday.  A GP or Advanced Nurse Practitioner will then call you back and arrange the appropriate course of action.  This could be advice over the telephone, including prescriptions, video consultations or face or face appointments.


Patients attending the practice


  • You will be asked to wear a face covering when attending the Health Centre

  • Please attend at the time of your appointment.  If you arrive early, you may be asked to wait outside/in your car until your appointment time.  This is due to limited seating in the Waiting Areas due to social distancing.

  • Please use hand sanitiser provided

  • The internal automatic door will be locked and a receptionist will allow you entry to the Health Centre once they have checked that your visit is relevant ie you have an appointment

  • Please follow instruction from the Receptionist

  • Please do not move chairs in the waiting areas

  • Due to social distancing, we currently only have 8 available seats in the Health Centre waiting areas.  If there are more than 8 patients at any one time, you may be asked to wait in your car/outside until a seat becomes available.  You will be booked in for your appointment, but the clinician/receptionist will call or come out for you when space allows.  Hopefully this won't happen very often, but just to make you aware it may.


Near Me Consultations



  • The Clinician may offer you a video consultation, known as Near Me.  To access this, on the practice website, click on “Appointments”, scroll down and select “Start Video Call”.  Select “Start Video Call”.  It will test your connection and sound.  You then enter your name, date of birth and contact number, tick to accept terms and conditions then continue.

Medical Certificates

  •  Medical Certificates will now be e-mailed to patients (where possible), rather than you coming into the Health Centre to collect.
  • If you require a sick note due to coronavirus, you can access this from the NHS Inform website – 

Repeat Prescriptions


  • Due to the high volume of prescription requests just now, please do not order medication “Just in case” you need them or order too early.  Prescriptions can be requested by phoning the prescription answer service on 01466 765000.

  • The prescription box is in between the automatic doors in Health Centre if you wish to drop of your re-order slip

  • You can also register for on-line prescriptions             

  • Please allow 72 hours before collecting your prescription from the Pharmacy.

Practice e-mail address


Face Coverings in General Practice


  • As you will be aware, face coverings became mandatory in shops from 10th July 2020.  Wearing a mask is not mandatory in GP Practices, but patients are strongly advised to wear face coverings when attending for appointments as it is not always possible to maintain a 2metre distance from other people.
  • By face coverings we do not mean a surgical or other medical grade mask but a covering of the mouth and nose that is made of cloth or other textiles and through which you can breathe, for example a scarf or religious head covering that covers the mouth and nose.  As such, practices do not need to provide surgical or other medical grade masks from their own PPE stocks to patients who present with cloth or textile coverings.  Surgical masks also do not need to be provided to patients who present without a face covering.

  • Where patients are being given face-to-face appointments in advance, they will be advised by the practice about the need to wear a face covering when attending.

  • Patients will not be refused treatment if they attend without a face covering.

 People who are exempt from wearing face coverings

  •  People are not required to carry proof that they are exempt for medical reasons.  They do not need an exemption letter or certificate from the GP and their word should be accepted by relevant organisations.
  • However, you can access DIY cards to help deal with public situations that might happen - click on the link below for more information.


Chronic Disease Management


  • You may be invited to attend a face to face appointment to have any blood tests, BP etc carried out. 

  • Your follow up appointment with the practice nurse to carry out your review may then be done either over the phone or by video consultation.  Further details to follow.

 Additional Screening Services


  • Cervical Screening – phased restart from July 2020

  • Diabetic Retinal Screening – resumed July 2020

  • AAA (Abdominal Aortic Aneurysm) screening – resumed July 2020

  • Breast Screening – being resumed August 2020

  • Bowel Screening – no re-introduction date as yet

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