Show Side Menu

Scotsman.com - Health Feed

Obtain Telephone Advice

 

BYDAND MEDICAL GROUP

 

GP TELEPHONE ADVICE TIMES & GUIDANCE

 

 

 

URGENT ON THE DAY ADVICE LINES


 

8.45am – 9.00am & 2.15pm – 2.30pm:


 

These phone calls are dealt with by the Duty Doctor who is also covering the Accident & Emergency Department.

 

 

 

  • For patients who require urgent on the day advice or an urgent on the day appointment

    (we encourage you to try the appointments line first if looking for an appointment as there are on the day appointments the receptionists can give out).

  • The GP will return your call as soon as possible, but if dealing with an emergency your call back may be delayed.


 

If your reason for wanting to speak to the Doctor is not urgent, it may be more appropriate to request a ‘general advice telephone consultation’.  Please find information about these below.


 

GENERAL ADVICE TELEPHONE CONSULTATIONS

 

 

These are done by GP’s before or during their afternoon surgeries.  You will be given a specific time slot and the GP will return your call as near to this time as possible. 

 

 

They are for patients requiring general, non-urgent advice or routine medication queries.

 

 

There are some on the day general advice slots, but if these are booked up when you call, we would hope to offer you one within 48 hours.

 

 

GP TELEPHONE CONSULTATIONS

 

Telephone Consultations are phone appointments that can be booked in advance with a specific GP. These can be booked to discuss results, medications and for follow-up discussion.  These consultations are shorter than a surgery appointment, therefore the GP’s ask that these are kept brief and to the point and are not to discuss multiple issues.

 

 

GENRAL INFORMATION REGARDING TELEPHONE CALLS


 

The Doctors have requested that reception staff ask for a brief description of why you are calling/requesting an urgent appointment.  The reason for this is to allow the receptionist:

 

 

 

  • to direct your call to the most appropriate Health Care Professional

  • to offer you appropriate alternatives to GP telephone advice/appointments e.g Advance Nurse Practitioner appointment, Minor Ailments at chemist

 

 

 

If you do not wish to give this information, this is fine, it is your choice.

 

 

 

We ask that you are not rude or abusive to our staff when they are dealing with your call.  The questions they ask are to allow them to help you and deal with your call quickly and efficiently. 

 

 

 

Please note when the Doctor calls you back, this will appear on your phone as a ‘withheld’ or ‘private’ number.


 

Many thanks for your co-operation and understanding of our telephone systems.


 

Your Neighbourhood Professionals Valerie Sutherland Counselling
© Neighbourhood Direct Ltd 2017
Huntly Health Centre, Bleachfield Street, Huntly, AB54 8EX
  • Telephone 01466 792116
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals Valerie Sutherland Counselling
Back to top